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Frequently asked questions
Appointments
Do I need a referral from my GP?
No. You can book directly. At your first appointment the therapist does a short screening to check that physiotherapy is right for you. Note: some insurers still ask for a referral for cover. Check your policy.
How long does an appointment take?
A first appointment takes 60 minutes: introduction, screening, assessment and a first treatment. A follow-up takes 30 minutes.
How do I reschedule or cancel?
Via My appointment on this website, or call us. Please do so at least 24 hours in advance. A missed or late-cancelled appointment may be charged.
Go to My appointmentCan I come in the evening or on Saturday?
Yes. Havenkwartier is open until 21:00 Monday to Thursday and on Saturday mornings. De Velden is open until 20:30 on Thursdays.
Insurance
Is physiotherapy covered?
That depends on your policy. For adults, physiotherapy is usually not in basic insurance but often in supplementary insurance. Use our checklist to see what to look up.
Go to the insurance checkWhat does a session cost if I pay myself?
A physiotherapy session costs €42, a first appointment €78. All prices are on the Insurance page.
Practical
What should I bring to my first appointment?
Valid ID, your health insurance card, comfortable clothes and a towel. Arrive five minutes early.
Do you speak other languages?
Yes. Elif speaks Turkish, Kasia speaks Polish and most therapists speak English. You can filter by language when booking.
Are the locations wheelchair accessible?
Yes. In Havenkwartier everything is on the ground floor. In De Velden the practice is on the first floor, with a spacious lift. Both have accessible parking.
Directions and parkingWhat happens to my details?
When booking we only ask for your name, email address and phone number. We do not ask for medical details or your citizen service number online; you discuss that at the practice.
Question not listed? Call 0123 45 67 40 or email hallo@fysioaandevliet.nl.