zorgvorm

Good work begins
with good questions.

What we researched, what we built and what comes next. Open about our sources, design choices and the limits of these concepts.

Researched and built · October 2026

From a public source to a working idea.

A&A Thuiszorg

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What the source shows
A&A Thuiszorg provides services including household help, individual support and support for informal carers. Its contact page lists a coordinator for each region with a phone number and email address, with separate Wmo and Wlz contacts for Hoeksche Waard. According to its Klant worden page, you first call or message that coordinator, who gives free, no-obligation advice on support and funding. Checked on 26 October 2026.
Our design hypothesis
People looking for help for themselves or a relative mainly want to know whom to call. Choosing one region is easier than reading a long list of numbers. A conversation brief helps prepare that first call calmly.
What you can use
A region finder that uses only the official contact page as its source, with the general number 010-3020130 and info@aathuiszorg.nl as a fallback. Plus a local, non-clinical conversation brief to download and a question desk that answers only from checked texts from the website. Whether Wmo or Wlz support is possible is discussed with a coordinator; the site does not assess it.
Read the official source

Senna Zorg

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What the source shows
Senna Zorg provides home care and support in Westland and Hoek van Holland. Its Onderdak meeting centre focuses on everyday interests, a calm rhythm and family involvement. The site describes cooking, music and sensory-garden activities.
Our design hypothesis
An interactive day explorer can make an unfamiliar place easier to picture. A brief with interests and introduction questions can help visitors and relatives prepare a first conversation.
What you can use
A fictional sample day based on interests, preferred pace and a transport question, with introduction questions and text export. An optional language model rewrites only those sample choices into a clear family summary; it does not assess care eligibility or make a booking.
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Tandarts Jordaan

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What the source shows
The English registration page says the registration form is in Dutch. People who find this difficult are asked to call or email.
Our design hypothesis
Multilingual preparation can make the first step more accessible. A source-based question desk can handle recurring questions without inventing answers.
What you can use
A Dutch/English intake with appointment type, preferences, sample times, a summary and calendar export. Plus a question desk that answers using only six source texts.
Read the official source

FysioHolland

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What the source shows
The website has a practice finder and appointment routes. Its existing HealthTrain app provides exercises, but the app page says appointments cannot be rescheduled there.
Our design hypothesis
A transparent selection by city, day and appointment type can help people find a time. Those who prefer typing to clicking can describe their preferences in their own words.
What you can use
A matcher with visible rules, fictional practices and times, rescheduling, cancellation and calendar export. A language model can fill in preferences; it never chooses the appointment itself.
Read the official source

Buurtzorg

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What the source shows
Buurtzorg works with local teams and describes collaboration with families. Its official contact page helps visitors find a team nearby.
Our design hypothesis
A conversation preparation tool can help relatives collect practical information and questions. Some family members prefer to read in another language.
What you can use
A fictional family situation, practical preferences, a checklist, a downloadable brief and translation with a back-translation in the page language.
Read the official source

Why these four AI tools.

We chose tasks where a language model can do useful work and people can check the result. Each tool has sources, quotes or fixed fields, with a person making the final decision.

  1. Answers with sources

    The problem
    Reception teams answer many of the same practical questions. A general chatbot can easily invent opening hours or reimbursement details.
    Our choice
    Answers come only from a small, checked knowledge base, with source references validated by the server. If an answer is missing, the tool says so and prepares a note for reception. Recognised medical questions are redirected before contacting a language model.

  2. Clear & multilingual

    The problem
    Pharos and Stichting Lezen & Schrijven report that much healthcare information does not match readers’ language skills. They recommend simple language, short sentences and a clear structure.
    Our choice
    Rewriting at B1 or A2 level, or translation, with a list of changes, review points and a back-translation in the page language. The reading meter counts features in your browser; it is not a certification.

  3. Meeting to action list

    The problem
    After a team meeting, decisions and actions need to be written up. AI summaries can sound convincing while still missing something.
    Our choice
    Each action includes an exact quote. The server checks whether that quote appears in the notes; if it does not, the action gets a warning. Missing owners and deadlines are flagged rather than invented.

  4. Plan in your own words

    The problem
    Not everyone enjoys filling in forms. A language model should not decide who receives care or when.
    Our choice
    The model turns a sentence into fixed fields with permitted values. The existing, explainable matcher then calculates the options. The model does not comment on symptoms.

The evidence behind these choices

What this portfolio demonstrates.

The designs and tasks are working software. You can try intake choices, matching, the day explorer, the region finder, checklists, downloads and the four AI tools directly. The AI tools call a real language model; when it is unavailable, you see an error or a clearly labelled fixed-rule result.

The five organisations have not commissioned or approved these concepts. They are independent, unsolicited concepts; there is no client relationship or partnership. Appointments, day programmes, families and meeting notes are fictional. No real appointments, referrals or messages are sent. Potential time savings are a hypothesis; there are no measured client outcomes.

The photographs are atmosphere images. They do not show verified staff, locations or patients of the named organisations. The one exception is A&A Thuiszorg: that photo is taken from aathuiszorg.nl for illustration and says nothing about who is shown. Image sources are credited alongside the photographs. Zorgvorm is the working name for this agency in development.

The next step is a small,
measurable pilot.

Choose one process and agree with the team what needs to improve. We then investigate system integrations, data flows, data processing agreements and a suitable production environment.

Create a project brief