Your data,
clearly explained.

Who we are

Zorgvorm is the working brand under which we develop websites and digital tools for healthcare organisations. For questions about this website and how your data is used, contact us at hallo@zorgvorm.nl.

Describe your workflow in general terms. Do not share patient data, medical information or confidential records through this website, chat, voice, email or booking details.

Contact and bookings

Sending your request through the website

You can prepare and revise your request with Vorm, or fill in the form yourself. Before sending, Vorm shows the complete text and contact details for review. Only after a separate confirmation in the conversation, or your click on “Send to Zorgvorm”, do we send those details to hallo@zorgvorm.nl. Changes invalidate an earlier confirmation. We use the request to answer your question and arrange the next step you requested. This does not subscribe you to marketing or place an order.

Delivery uses Resend and the request reaches our Hostinger mailbox. Both services process delivery details and content. Processing outside the EU is possible. During a conversation you start, Vorm can also use the business request fields, including contact name, email, organisation, text and preferred next step, as context through ElevenLabs. Without an active conversation, this context exchange does not take place. The email includes no full chat transcript or audio. The reference means the email service accepted your request; it does not confirm that it was read or that a meeting was booked. We do not send an automatic reply to an unverified visitor address. Resend’s privacy policy.

An opened request form can keep its draft in this browser tab’s session storage for up to 24 hours. This preserves your text for retries and when moving to our meeting page. You can clear the draft yourself. After successful submission we remove the contact fields from this draft; only the reference and sent text remain temporarily available. The full chat is not saved here. Sending still works when browser storage is blocked, but recovery after reloading may be unavailable.

Booking an introduction

If you choose an appointment through Google Calendar, the details you enter there go to Google to schedule and manage that appointment. The embedded booking page loads after you click “Choose a time” or ask Vorm to open the calendar. You choose and confirm the time on the booking page. Vorm cannot read the embedded calendar and receives no automatic booking confirmation. The direct link also opens the external booking page. Google may process its own cookies and technical data during that visit. Google’s privacy policy.

Sending an email

A mailto link opens your own email application. You can review and edit the content before sending it yourself. Your address, message and any attachments are then processed by the email providers involved and reach our inbox so we can respond to your question. Opening or drafting an email does not send it.

Your submitted request and subsequent correspondence stay in our mailbox for handling and follow-up. When the enquiry is closed, we review what is still needed for agreed further work or administration and what can be deleted. The email service also keeps its own delivery records under its settings and policies. Email us if you want to know what data we hold from your contact or would like to request deletion.

Talking to Vorm

Vorm is Zorgvorm’s AI assistant. It helps you explore your business question. Answers can contain mistakes; review them before acting on them. Starting a chat or voice conversation does not give consent for future marketing.

Voice or chat: only after you start

Vorm opens in voice mode; you can also choose chat. Both channels use the same ElevenLabs assistant and only start after you acknowledge the explanation and press start. Your intake and any business request fields are included as context. Changes to the request form are passed to the assistant during the active conversation. Chat uses no microphone or audio. ElevenLabs and the model services involved may process data outside the EU. ElevenLabs’ privacy policy.

A conservative filter tries to block recognisable identifiers in text. It can miss data and does not guarantee that your text is anonymous. Do not enter patient personal data or medical information. We do not promise that providers retain nothing.

The conversation display is temporary and stays on the page. In the separate demo websites, some AI tools use Google models through Vercel AI Gateway. Their temporary server cache may hold data for up to one hour; this is not durable storage or automatic registration of your enquiry. Retention for the conversation with Vorm is described below.

Voice, retention and switching channels

Voice uses Eleven v4 Turbo through ElevenLabs. Your intake, business request fields, messages, audio and transcript may be sent to this service. Chat uses the same agent without audio. A few checked recent turns may be carried across when switching channels; we do not save a full chat in browser storage for this. Audio and transcript retention is configured for no more than seven days. Processing outside the EU is possible. A voice conversation lasts no more than five minutes.

Spoken words are not screened for sensitive data before transmission. Do not say patient data, medical information or other confidential personal information aloud either. ElevenLabs’ privacy policy.

You remain in control of the next step

The assistant has no automatic access to your business systems and takes no actions in them. It does not book meetings or submit a request independently. You can review and edit the discussed approach and send it to Zorgvorm using the separate request form. You can also open the booking page yourself or email us directly. Having or finishing a chat does not submit a request.

Statistics and cookies

We use a separate EU PostHog project for website statistics. These statistics only load after your consent. We limit them to page views and selected product events to understand which parts of the website people use.

Chat text, form values, audio and email content are not sent to this analytics service. Session replay and automatic interaction capture (autocapture) are off. We do not use these statistics to profile identified visitors. PostHog’s privacy policy.

You can refuse statistics and continue using the website, chat, bookings and email. You can change your preference later through “Cookie settings” in the footer. An essential cookie or local browser preference remembers your consent choice; this serves a different purpose from usage measurement.

Visiting the website

The website is hosted by Vercel. To serve pages and requests, the hosting service processes technical connection data, such as your IP address and request information. This is separate from optional website statistics. For processing by the hosting service, also see Vercel’s privacy notice.

Independent concepts

The patient journeys in our demos are independent concepts, not existing client relationships or connected care services. A sample booking in a demo does not reserve a real appointment. Only use fictional example data there. Read about sources and limitations in Research and accountability.