A clear website and a good first contact
“Isn’t that on the website?”
Callers ask about things that are already on the site, or do not know whom to contact. On a phone, the information is hard to find.
- What we could build
- A website that explains in plain language what you offer and for whom. With a clear route to the right contact, for example by region, service or location, and tested on a phone.
- The first step
- We go through your current website together from the visitor’s point of view: which questions go unanswered, and where do people give up?
Fewer repeat questions, checked by your team
“What time do you open? Where can I park?”
Reception or a coordinator answers the same practical questions every day, by phone and by email.
- What we could build
- A question desk on your website that answers only from texts your team has approved, with the source alongside. Visitors can see that AI puts the answer together. When the answer is missing, or the question is about care or costs, the question desk refers them to a member of staff.
- The first step
- We collect the questions that come up most often, and the texts that already contain the answers.
Smoother registrations and appointment requests
“What do I need to fill in, and in which language?”
Registrations arrive incomplete, and staff call back about missing information.
- What we could build
- A registration, appointment request or first conversation in short, clear steps, in another language if needed, with a summary the visitor checks themselves. Whether the request can then reach your calendar, mailbox or care system is something we investigate system by system.
- The first step
- We look at your current form or phone route and note which information is most often missing.
Small improvements to everyday admin
“Could someone make this letter easier to read?”
Small, recurring tasks add up: rewriting letters, explaining things to family, writing up notes.
- What we could build
- A tool for one recurring task, such as a letter at B1 level, a translation with a back-translation or a summary for family. A member of staff reviews everything before it goes out. A connection with your care record system, email or calendar is only possible when the system allows it; we investigate that first.
- The first step
- Together we choose one task that comes up often, and first make it work on its own, without any connection.
The examples are independent concepts based on the public websites of existing healthcare organisations. There is no partnership or commission, and nothing is registered or sent. About our concepts