zorgvorm

Guides for your healthcare website.

What should the website of a Dutch practice or care organisation contain, and how do you present it clearly? These guides are written for practice owners and managers who are short on time. Each one names the rule, the source and an example you can adapt. They describe Dutch rules.

Updated on 28 October 2026. General information, not legal advice.

Guides

  1. Complaints procedure on your website: what the Wkkgz asksWho needs a complaints procedure under Dutch law, what the complaints officer does, which deadlines apply and what a good complaints page looks like.Every care provider, including solo practitioners
  2. Waiting times and prices on your website: what the NZa asksWhich information on prices, coverage and waiting times every Dutch care provider must give, and for which sectors the website itself is required.Every care provider, with extra rules for mental health, hospital care, dementia case management, allied health and dental care
  3. BIG number on your website and in your emailWhich Dutch professionals must show their BIG number when their name is on a website, and how to present it on a team page.Practices and organisations with BIG-registered professionals
  4. GDPR and your contact form: what healthcare needs on topWhy a plain contact form on a care website soon receives health data, and how to set it up so that happens safely.Every provider with a form or chat
  5. Accessible healthcare website: does the EAA apply to you?When the European Accessibility Act may apply to a Dutch care provider, what is still unsettled, and why accessibility pays off anyway.Every provider; the EAA mainly for online booking or purchases
  6. An AI chatbot on your healthcare website: what the AI Act asksWhich AI Act duty applies to a chat on your website, since when, and how to draw the lines on privacy and medical advice.Providers with, or planning, a chat or AI assistant

Checklist: what belongs on your healthcare website?

Every point from the guides on one A4 page. Print it, walk through your website and tick off what is already there.

Open the checklist