Checklist: what belongs on your healthcare website?
Print this page and walk through your website with it. It describes Dutch rules. Not every item applies to every provider; where a rule only applies to one sector, it says so. The guides hold the explanation and sources.
Basics and contact
- Name, address, phone and email of the practice or organisation are on every page or one click away.
- A clear route to register or book, with what the client can expect next.
- Who you do and do not provide care for, and whether a referral is needed.
Complaints (Wkkgz)Read the guide
- A findable "Complaints" page in the menu or footer, not only a PDF.Applies to every provider under the Wkkgz.
- How to complain, to whom, and that you respond in writing within six weeks (extension of up to four weeks).
- Name or contact route of the complaints officer, and that their help is free.
- Which disputes body you are affiliated with, with a link.
Prices, coverage and waiting timesRead the guide
- Your prices, and what the client pays themselves (deductible, own contribution, uncovered care).Applies to care under NZa regulation TH/NR-035 (e.g. insured and long-term care).
- Which insurers you have a contract with. No contract? Also tell the client actively before care starts.Applies to care under NZa regulation TH/NR-035 (e.g. insured and long-term care).
- Waiting times made transparent, with the date of the last update.Applies to care under NZa regulation TH/NR-035 (e.g. insured and long-term care).
- Waiting times per location and main diagnosis group on your own website, updated monthly by the 10th.Mental health. Hospital care: fixed waiting-time-standard text. Dementia case management: link to the dementia network.
- Standard price list with start date displayed in the practice; online is sensible.Allied health without an insurer contract.
- Price list for material and technical costs on your website; estimate from 250 euros.Dental care.
Team and BIG registrationRead the guide
- A BIG number next to every named BIG-registered professional, on the website and under work email.Among others: doctor, dentist, physiotherapist, nurse, healthcare psychologist, midwife.
- Protected titles only for people entitled to use them.
- Quality marks and professional registers kept separate from the BIG register.
Privacy and forms (GDPR)Read the guide
- A privacy notice that also covers the website, forms, chat and statistics.Applies to every care provider.
- The contact form asks only what is needed and says: do not put medical details here.
- Health information goes through a secure channel, not plain email or an open form.
- Processor agreements with hosting, form, email and chat vendors.
- No statistics or advertising cookies before consent, except low-impact measurement.
AccessibilityRead the guide
- Readable text, enough contrast, alt text on images and labelled form fields.
- Everything works with a keyboard only and on a phone.
- Check whether the European Accessibility Act applies to you; if so, an accessibility statement.Exempt: fewer than 10 employees and turnover or balance sheet at most 2 million euros.
AI chat or assistantRead the guide
- At the start it is clear that the visitor is talking to AI.
- No medical advice or triage by the chat; a clear route to a person.
- The privacy notice names the vendor, retention period and any processing outside the EU.
General information about Dutch rules, not legal advice. As of 28 October 2026. Sources and explanation: zorgvorm.nl/en/kennisFree check of your own website: zorgvorm.nl/en/zorgwebsite-check